Please note that we are in the process of resolving an issue that impacted the ability to generate Comprehensive CCDs to return in CCD document queries (via Query and Retrieve/QnR). At this time, we are returning On-Demand CCDs, which include data contributed discretely (via HL7) and excludes data submitted within CCDs. Comprehensive CCDs will be returned upon resolution of this issue.
Users that may be experiencing difficulty with scanning the QR code to set up Two-Factor Authentication (2FA) in the Community Health Record (CHR) application can reference the updated Clinical User Guide here.
Users that are currently receiving a runtime error of any kind in the CliniSync Community Health Record (CHR) application may need to clear their browser cache and login again.
Consent Notification Information
- 2016 Consent Notification FAQs
- Consent Trifold Including ‘Request to Change Consent’ Form
- Request to Change Consent Form
General Support Guide
For urgent issues you can reach a Support Analyst 24/7 at 1-800-645-8192.