• Users that may be experiencing difficulty with scanning the QR code to set up Two-Factor Authentication (2FA) in the Community Health Record (CHR) application can reference the updated Clinical User Guide here.

    • Please note that the QR code must be scanned using an autheticator application such as Google Authenticator.
    • A recording of a previous webinar concerning 2FA is available here.
    • To find out more about how 2FA works in the CHR, please watch the following video here.
  • Users that are currently receiving a runtime error of any kind in the CliniSync Community Health Record (CHR) application may need to clear their browser cache and login again.

For urgent issues you can reach a Support Analyst 24/7 at 1-800-645-8192.