Announcements

  • Please note that we are in the process of resolving an issue that impacted the ability to generate Comprehensive CCDs to return in CCD document queries (via Query and Retrieve/QnR). At this time, we are returning On-Demand CCDs, which include data contributed discretely (via HL7) and excludes data submitted within CCDs. Comprehensive CCDs will be returned upon resolution of this issue.

  • Users that may be experiencing difficulty with scanning the QR code to set up Two-Factor Authentication (2FA) in the Community Health Record (CHR) application can reference the updated Clinical User Guide here.

    • Please note that the QR code must be scanned using an autheticator application such as Google Authenticator.
    • A recording of a previous webinar concerning 2FA is available here.
    • To find out more about how 2FA works in the CHR, please watch the following video here.

  • Users that are currently receiving a runtime error of any kind in the CliniSync Community Health Record (CHR) application may need to clear their browser cache and login again.

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General Support Guide

For urgent issues you can reach a Support Analyst 24/7 at 1-800-645-8192.