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Success Stories

Dublin Family Care Case Study


Dublin Family Care Case Study

Use CliniSync's Notify solution:
Increase income and provide better patient care

by Dottie Howe, M.Ed., M.A.

You need to know when your patient is admitted to or discharged from the hospital or Emergency Department (ED), and yet for many primary care physicians, weeks can go by before they ever find out their patient went into the hospital.

A new service offered by the statewide CliniSync Health Information Exchange (HIE) allows practices to submit a patient panel with basic demographics, and then receive alerts or notifications when one of their patients visits the ED or gets admitted or discharged as an inpatient within any hospital in the CliniSync network.

By using this solution – known as Notify – you not only can receive reimbursement for timely follow-up but you also provide great patient care.

Why coding correctly makes a financial difference

“Transitions of Care Management (TCM) requires that you make a telephone call within two days after a hospital discharge and then schedule a face-to-face visit within 7 or 14 days,” says Patti Rolan, Clinical Nurse Manager at Dublin Family Care in Franklin County. “Often, you don’t find out a patient has been hospitalized for anywhere between 10 days to a month.”

Timeliness means a difference in coding that then allows the practice to be reimbursed for this Transition of Care Management, she says. The TCM codes provide a higher level of reimbursement for the primary care provider that is nearly two times that of a normal visit from Medicare and private insurance companies. Conversely, the more readmissions to the hospital, the higher the risk score for the practice, costing loss of revenue for both the practice and the hospital.

You can READ more below or click here for a PDF of the story.
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Dublin Family Care Case Study
Kroger Pharmacists Join CliniSync Health Information Exchange


By Dorothea Howe, M.Ed., M.A.

Communications Director

It’s February and you’re a month into your New Year, New Me resolutions. Don’t get discouraged. It’s not too late to watch your waistline and budget by making sure you and your family are eating the healthiest foods at the lowest cost.

And believe it or not, your pharmacist can help.

Kroger pharmacists in 120 stores throughout Central Ohio can now electronically communicate with doctors’ offices to provide better patient care – whether it’s healthy foods for diabetics, immunizations for children, vaccinations for those who travel abroad, or smoking cessation for those who want to quit.

“Our goal is to leverage our convenient locations in a grocery store to be an important resource for Ohio’s health systems to improve the long-term health and wellness of patients in Ohio,” says Steve Burson, Pharmacy Clinical Sales Manager for the Kroger Columbus Division. “Kroger pharmacists are trained experts on proper medication use and immunizations. Plus, we have pharmacists specially trained on other services, such as health coaching and travel health."

Using referrals for patient care

CliniSync is a Hilliard-based nonprofit network that electronically connects different hospitals, health systems and practices with one another to securely exchange patient health information.

The referral pattern varies according to the needs of each person. For instance, a doctor who is treating a patient for diabetes, hypertension or any chronic condition can refer a person to a Kroger pharmacist to learn how to make the right food choices during a free, healthy nutrition tour.

Perhaps an individual who is starting to experience symptoms of chronic obstructive pulmonary disease (COPD) or another lung disease needs specialized coaching to stop smoking.


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Kroger Pharmacists Join CliniSync Health Information Exchange
Single Sign On Case Study


Single Sign On speeds up access to outside patient health records

by Dorothea Howe, M.Ed., M.A..

It’s not unusual for a patient to not fully comprehend or remember exact medical procedures and medications, especially when they’re complex.

Dr. Jay Wallin, Chief Clinical Information Officer at Central Ohio’s Mount Carmel East, posits a use case for why Single Sign On (SSO) to patient records is not only more convenient and faster than logging into separate portals, but offers diagnostic benefits of easy access to patient health records from other health systems, hospitals and facilities.

Patient doesn’t know history

Here’s a scenario: A patient presents at the Emergency Department at Mount Carmel East complaining of chest pain and tells the physician that he was at Fairfield Medical Center a week ago and had something done to his heart, Dr. Wallin explains. When the doctor asks about medications, the patient replies, “I’m taking a blue pill and a white pill.” Looking at Mount Carmel’s records on this patient, the physician doesn’t see anything about heart surgery.

“I’m not sure why he’s in my ER. I’m in a pickle,” Dr. Wallin quips. But Dr. Wallin can go directly into his drop-down menu for outside sources, click on Ohio Data Exchange, and find out what occurred at Fairfield last week. The patient has had a cardiac catheterization; the blue pill is Plavix and the white is Lisinopril. Now, the physician knows how to proceed.

Shared medical records speed up diagnosis

“From the clinician’s perspective, the record may look a little different but I’m still within my EHR,” Dr. Wallin says. “It’s magic,” he says with a laugh. He’s describing access to the patient’s Community Health Record, which contains test results, care summaries and other information from encounters at different hospitals and facilities within the CliniSync network. “If I don’t feel the need for outside information, I’m not going to go into the Community Health Record. I use it with clinical judgment,” Dr. Wallin says.

But when the Community Health Record contains pertinent information, it can lead to faster diagnosis and treatment, Wallin says.

“This has everything to do with something that happened outside of my institution, and I’m going to clinically use it and bring it forward,” he says. “I could make a more accurate diagnosis. Let’s say you had an MRI at Fairfield and it was negative for something. Well, I could cut out that diagnostic step. I could proceed to treatment faster.”

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Single Sign On Case Study


Smooth Transitions of Care Through CliniSync


by Dottie Howe, M.Ed., M.A.

Doctors and nurses caring for patients who leave the hospital and transfer to a nursing home, assisted living facility, or some other care setting can now have immediate, electronic access to that patient’s discharge information. That translates into better and more efficient care for patients.

About 400 long-term care, rehabilitation and home health facilities in Ohio have signed up to join the CliniSync statewide health information exchange (HIE). That’s on top of the 148 hospitals and thousands of physicians already contracted or live.

Read how these facilities are now part of the electronic exchange of patient health information.



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Smooth Transitions of Care Through CliniSync


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